Customer Testimonials
Priscilla and Shirley were so helpful into getting me a new car, previously got my last lease from a different sales person but I was introduced to these two ladies and they made my transaction and process much easier than ever before. I highly recommend them
Shirley and Priscilla are amazing. They are extremely helpful and were able to get me the car I need at a great price! I’m definitely going back to see them.
What an overall amazing experience, having had the worse experience at numerous dealers in Long Island City, I followed my intuition and decided to go straight to the dealer, for my vehicle of choice. Although I expected to not be “wowed” Luis definitely proved me wrong. The entire process was, quick and painless with “no hidden fees”. I drove off the lot feeling great about my purchase and even better about the service that he provided. Luis was great about this entire process, cracked a few jokes about my one million questions and ensured that I was in good hands!!
Shirley and priscilla are amazzing. Everything went so smooth and quick. And they took back the car we had that wasnt a bmw. Thank you both..
Came to look at an x3m, Christian made the appropriate accommodations so I can test drive the vehicle and get acquainted with the car. Christian was very easy to work with, easy going and not pushy 10/10 would recommend! Thanks Christian!
Had a emergency with my car, had to drop off and get it resolved as soon as possible.. Yes very good honest reliable service, flexible in and out .. Friendly and professional, eccetera.. thank you Jennifer
Shoutout to George Fan @ BMW Parts and Service. I have had the pleasure of dealing with george for the past few years with my 2017 X5 and now my 2020 X3M. I have never had a complaint about the service. George is always very helpful and transparent. He responds to my inquiries and addresses all of my concerns with the utmost professionalism. I recently had an issue with my X3m which required some warranty work to be performed. I had to deal with a few people to show what the issue was. I won't go into detail about that, ...
It was pleasure to have purchased our second car from BMW of Bayside, our sales representative Evan Retzkin was on point, we started our purchase online, we were contacted by Evan and from there on, it was a smooth and pleasant transaction, he arranged to have the car at the location to test drive "We have a very narrow driveway" he brought the car to our home to make sure there was no issue, a few days later out we drove in our X3 M40I, Thank you Evan Retzkin
Special thanks goes out to Shirley and their assistant Priscilla and Jason for making the car buying process so simple. Shirley and Priscilla are great saleswoman and Jason was very knowledgeable about the car and answered all my questions.
Great service by jen thanks for everything was very comfortable very professional and organized got in and out provided loaner car when I got in
I bought and leased all my 3 BMWs from this dealer because I am satisfied with the price and with the persons I worked with.
It was a pleasure to work with Shirley and Priscilla. They made everything so nice and easy. I will definitely deal with them again and recommend them to family and friends.
My service experience was very good at Bayside, as they were very accommodating. Jenn was great as always, she is great to deal with, will definitely come back again.
Very good experience. Jennifer my service advisor kept me updated of the status of my vehicle while waiting at the dealership while the repair was being made. Its good to feel not forgotten. Great service.
Good service friendly staff and Jennifer was nice enough to walk me to the cashier I would definitely come here next time aswell and also reset my friends to o
This is first time I am leasing BMW in New York. The people’s are Very knowledge and friendly @ this BMW dealership. 99% of my friends are buying or leasing at this location.
Shirley and Priscilla are great and very friendly. They are very helpful and professional. We will definitely buy or lease from them again in the future.
Special to thanks to Shirley and her assistant Priscilla for making the car buying process so easy. Got a great deal on a 2021 X3. Highly recommend speaking to them if you’re looking to get a BMW
Shirley and Priscilla are just amazing! They are professional, knowledge and dependable. Shirley has helped me with purchasing/ leasing my BMWs for past 15 years. I would definitely recommend Shirley and Priscilla to anyone who is in the market for a BMW.
Priscilla a and Shirely were so helpful. Came in and bought a car just like buying vegetable at a supermarket. Very easy and. Smooth process
I’ve been to BMW service a few times with my car and my wife’s car. The service adviser Jennifer Odato has been absolutely AMAZING!! She’s Professional, Courteous, friendly, knowledgeable and a pleasure to do business with. I Really appreciate the service.
My 4th car with Shirley and still the best Now with the help from Pricila the service is even better I’ve order another new x5 because of them
Exceptional offer and service from Shirley and Priscilla at BMW of Bayside. I got my new BMW X7 within hours and they worked REALLY HARD to get the car that I wanted.
Support received was very thorough and helpful and we were able to receive everything we needed and more with great friendly interactions and helpful information.
Love them. Been a customer of Shirley and Priscilla for more than 15 years. Very knowledgeable and very service oriented. Will continue to work with these ladies as long as I can drive!!
Picked up my X7 today. Very good service. Explain all the car features detail. Answer all my questions patiently. Excellent shopping experience. Highly recommended. Thank you!!!
Excellent value and customer service. Fernando Cedeno went above and beyond to make sure we were comfortable with whatever decision we made. Now we took home a brand new 2021 X3. You know where our next BMW will be coming from.0
Every time i need to service my vehicle i go to Jennifer Odato. She is polite, pleasant, prompt, professional and very helpful when it comes to answering all of my questions.
Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service
Great service and professionalism from Shirley Chen and her assistant Priscilla. She made the whole process of buying a car super simple. They also had Jason go over the car with us, who was very knowledge and easygoing.
The staff, Shirley and Priscilla, were great help. They helped me with a good financial lease deal to get the new BMW X3 with the features and options that I wanted.
This team is very helpful and professional . They understand my needs and explained the term, the device and made the suggestions . They also gave a thorough training on the new vehicle
They had great service and everyone their was very nice and helpful. Workers helped us with how it set up Bluetooth on our cars and others that were needed. They told us new functions that we need to know
Shirley and Priscilla did an outstanding job of taking care of our purchase efficiently and with great customer service. It was a pleasure to work with the two of them. They are an asset to your dealership.
Fast dependable service Reliable sales persons especially Shirley and Priscilla. Courteous and pleasant, Excellent job Very pleased Will also recommend sales persons to friends family
Super happy with service, Jennifer even went out of her way to get me a loaners car, A+++ service, thank you, definitely recommend for sale and service
The staff is very professional the service was timely..the office was very clean..This is my third BMW, each one I had taken here for service.
Efficient, professional and very pleasant. Jennifer was fantastic and very helpful and made it so I was able to get the service quickly and expedited the whole process. The waiting area was very clean and all of the staff were very friendly and professional.
Shirely and Priscilla are the most informative and attentive sales representative that I have ever spoken with. They made sure I was content with my purchase and until the end offered to keep in touch if I ever had any issues regarding the car.
Best sales team I have ever worked with this is my 3rd BMW and it gets easier and easier to to get in and out with no hassle .
John Tetta and Mike where very helpful and very friendly, John is the one that he help me with my first BMW and he did it again with my second one. Thank you John.
JOE FALCARO, DAVE JENNINGS and MIKE ELDER made what could of been a very unhappy situation for me into a happy one. I made the mistake of taking a vehicle when i wasn't 100% satisfied and these gentlemen went above and beyond to rectify the situation for me. Thank you for not making this just another sale and me just another number. You all have a very satisfied customer and a customer for life. Joe thank you for all your hard work. and because of this outcome my mom is also picking up a car herself on Tuesday! Thank you ...
Patient, efficient, thorough, pleasant. And they put forward the best quote out of 3 dealers. They weren’t the nearest to my home in Scarsdale but they were worth it.
Thank you for the excellent service. I have a walking difficulty and they were extra accommodating with me to make the process of service much easier.
This is always a pleasant experience and they are always accommodating! Thank you Jen! The waiting room has comfy chairs and always a good tv show on:) they keep you informed of what’s going on and I just find their customer service impeccable!
Excellent sales person and manager. Luis Pichardo and John Tetta are both extodinary. Would highly recommend them and the dealership. David in technical support outstanding as well
They have a nice showroom and the people are pleasant. They had my car ready on time. I would recommend them to friends in the future
Unbelievable service and attention to my needs .always available to answer questions... lease five Bmw for at least the past 10 years .. Shirley Chen and Priscilla have made doing business a pleasure even on the service end
From setting up appointment to getting / returning my loaner and picking up my car, the service was one of a kind. The Rep was very nice and offered his best advice. I would definitely recommend this dealership to others. Thanks for a great customer service!
3 cars overall from BMW Bayside, 2nd in a row with Luis Pichardo. I echo what i said 3 years ago when i got my x5. very thorough, and patient. took the time to take me on a few test drives to help me in my decision process. started off by wanting an x5, then was an x3 m40i. How i wound up in an X3M is beyond me. i'm glad it all worked out. I got a great car, a great deal, and another great buying experience. Also want to give a shout to Brian Cano. Straight shooter ...
Shirley and Priscilla were amazing help. They helped my locate the 5 series I wanted. From the color of the vehicle, to the interior, to the packages on the vehicle. It was everything I was looking for. Beautiful dealership
Professional service and prompt action! Shirley/Priscilla offered great price and good advice how to purchase the right car for me. They also assisted me on every problem after the purchase, they never walked away from any of my questions or concerns! Their professional attitudes deserves a 6 stars instead~
We felt comfortable from the moment we walked in. Never felt pressured or nervous about making a bad decision. The two gentlemen we dealt with were very professional, friendly and courteous with being over engraciating. It was an excellent experience for leasing a car this time as well as last time.
I love this car. Fun car to drive. My service advisor wendy been a great help. Best experience I ever had. I recommend wendy to all my friends. Thank you wendy ng
BMW of Bayside took care of me and got me back on the road again. On an early Monday morning I decided to call BMW of Bayside and told them my situation and asked them with they would fix my car for me. I spoke with Greg Katehis and explained to him my situation, he welcomed me with open arms and told me to bring the car in. 2 days later I was back on the road, its great to find a SA and a Dealership that are willing to listen and understand your pain points and then addresses them, thats ...
Jennifer was courteous, prompt, and sensitive to my concern. She immediately got her manager involved to alleviate my anxiousness. She helped me with getting all the device I needed including my inspection. Mark was very knowledgeable. My concern was that I get a knowledgeable mechanic who presented well and was clean and smelling pleasant. Mark was all of what I listed. Both of these workers are invaluable..on my return I would request them .
Besides being loyal to BMW vehicles, one of the main reasons I continue to return to BMW is because of Shirley and Priscilla. Everything is well taken care of always when it comes to leasing a BMW with Shirley and Priscilla. I can feel at ease with these ladies handling all the details.
Best customer care I have ever experienced. I have been working with shortly since 2016 and have not looked back. My whole family has leased new cars from her and we will go no where else. Cannon recommend highly enough.
Time for my first car. I hate haggling and prefer to have most details worked out before an in person visit. I entered the dealership with trepidation as my previous experiences with other dealerships were simply dreadful. Shirley was efficient, friendly and straight to the point. Priscilla was patient, helpful, and very prompt in all of our communications. The whole experience was so painless and uneventful it was surreal. Words can't express how happy I am with the exemplary services I've received so far. Four thumbs up if I had two sets of hands.
I want to start of by saying thank you so much to Scott Nussbaum in sales. My initial experience with BMW didn't go as planned as I visited a different BMW dealership on Long Island, south shore. My perception shifted soon after meeting with Scott and then Chris in finance. Scott was welcoming and ready to assist me pick out a car to my liking. He was very knowledgeable and answered my questions with ease. After finally identifying the vehicle I wanted Scott and Chris went over and beyond to ensure that I walked out with my new car ...
I have purchased my car with Shirley so I returned as loyal customer. As always , she was personable, professional and gave us the best experience. Pricilla was just as efficient and pleasure to work with . Two thumbs up for both of you !!!
Shirley Chen and Priscella Tsun are the best sales people I have ever encountered! I would use them again and will be recommending them to many.
Hi. My name is Todd Heiman and I recently leased a BMW 330 from Sean Parks, Bayside BMW. I have leased multiple cars from Sean, having a history with him. I wanted to write this review because when I called Sean about a new lease he took such care of my wife and I. Sean not only knows his stuff and proudly represents BMW he is patient, friendly and professional and there is never any pressure to make a deal. My wife and myself will never go anywhere else, but to Sean! Also a shout out to David the Genius who ...
On 6/8/2019 - Picked up my New 2019 X5 M Sport BMW I want to start by saying if you want the Awesome experience I had purchasing my BMW just ask for James Clemmons and for Tech help with your car ask for Andrew he was very patient and knowledgeable. I have had bad experiences at dealer ships in the past and wasn't sure about going to BMW of Bayside after reading all the reviews but I wanted to see and feel the vibe myself so we went one Saturday afternoon in May. I walked in and not more than 5 min ...
Priscilla Tse,, Shirley Chen and David did a wonderful job . I deeply appreciated and will recommend my friends to come when they need to purchase a car
My total experience with bmw of bayside has been easy and delightful. After buying a pre-owned certified car from them I started to use the service center. The whole mechanics of dropping off and picking up my car is so easy and fast. I bought the extended warranty with the help of Jenn , she is all business but with a down home smile and warmth that makes you feel like you are dealing with family. I would recommend this dealership for purchase and service to anyone looking to drive a bmw.
The service is good. They received the car and finished the paper work very fast ... my appointment was 9:30 I arrived 9:20 so everything was done by 9:30 ... I waited for the loaner for 1 hour , that was disappointing!!! Otherwise everything is ok
They always go above and beyond to make there customers happy. My service rep Jennifer Odato always has a loaner ready for me and texts me with updates as to what is being done with the car. I would definitely recommend them
The best anywhere, period! Always helpful, honest, and the most friendly group of people you’ll ever find. Never have seconds thoughts about recommending all my friends and family to come here. Anthony in service is the man to see for service!
My recent service experience for my x6 was excellent. Melissa Nalbach BMW of Bayside provided positive and excellent feedback on warranty and service recommendations. She went above and beyond to make sure that my car was serviced properly. She saw me in the waiting area with a set of mats I had just purchased for my X4 and offered to take them to the car for me. I also have to mention the patience she exercised when I was caught up in rush hour traffic and I had to return the loaner by 6pm. Overall the service she provided was ...
Wendy is very helpful and always provides excellent service. She knows what to do, and is very quick when helping me. I am always more than happy to work with her!
The only reason I love this dealership is because of Wendy Ng. She truly takes care of you. I could leave her a message and she will call me back right away, She keeps me informed and she’s the best!
Jennifer was excellent. She listened was extremely polite and courteous. She made sure that all items that I requested were checked. A big thank you to her. She’s an excellent Representative of your company.
Thanks a lot . Wendy . You helped me like I would done it for my family. Great experience. Will be back for service again. Of course. You will be the one I am looking for.
Great Service provided by Michael in sales and Chris in finance! They make the process so easy and fast. highly recommend Michael to anyone looking to buy a new vehicle
A big thank you to Anthony Sofield for finding the problem my car had in a short period of time, and fixing it in an even shorter period of time! Kept me informed throughout the entire process, and made sure I was happy. Thank you very much! The best of the best! I'd recommend this group over anybody in the tri-state area!
Jennifer Odato checked with me to make sure pricing was okay before proceeding. Vehicle was completed before the estimated time. Pleased with results. Will use again.
Great and friendly atmosphere , knowledgeable and friendly when asking specific time to set up my appointment. That new feauture , text message real help on my busy day
Very friendly and professional attention. Turn around time was very quick and the explanation of services performed was comprehensive. No complaints whatsoever. Look forward to next service appointment...
Wendy is always very patient and professional. She help us identify potential issue, answer our questions in time, and our problems are always perfectly resolved.
I have been working with my S.A - Wendy Ng for many years and it has always been a great experience. She is always very friendly and helpful. Very accommodating and normally goes above and beyond to get the job done. Very pleased with her and going by the other reviews about her. It looks like she is doing a awesome job. Please keep up the good work as it makes very pleasant to go in for services.
The guys at the dealership were great!! Fernando and John T. made my buying experience great. From the time we walked into the dealership and left everything went super smooth. it was one the the best buying experiences that I ever had! Thank you guys I will be back!!
i guess bmw can improve the waiting room but service were on Point. Professional and friendly experience with Melissa. Love the cleaness of the environment.
BMW of Bayside trusted staff, courteous and professional! Replaced recalled items on my vehicle and nice washed.Will recommend this place to anyone who planning to trade or buy BMW.
Great made my experience Fast and easy I would recommend my friends and family to this service dept the staff always goes above and beyond
Great customer service. This is my 4th or 5 th lease from Shirley and plan on coming back again in 3 years. Her assistant was very helpful as well. Great job.
Everything went well. Got my truck back sooner than expected. Jen is amazing w getting stuff on a timely manner and is very accomodating. All employees there should be like her
I would definitely recommend coming to this dealership they are very friendly and work with you! I had a great experience! They really take the time and help you get what you want!
I leased my BMW a few months ago and was happy with the experience I had with Shirley and Priscilla so I returned to lease my wife's car. A great deal and all went as smooth as my previous lease! I highly recommend this sales team, they are great.
Jenn and Mark made me feel extrememly comfortable with the process at BMW Bayside. They got me an appointment that was convienent for me ans kept me completely informed through the whole process.
